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Welcome to the forefront of vacation rental management innovation, where artificial intelligence (AI) isn't just a buzzword—it's transforming the way we interact with guests and manage properties....
Nov 06, 2025
Revenue management isn’t just about numbers , it’s about connection. Every rate, forecast, and data point tells a story about people: managers, owners, and guests all trying to make smart decisions in a changing market. In this episode of Unlock & Learn, we explore how great property managers turn numbers into meaningful conversations that build trust. Featuring insights from Scott Bunce, former president of one of the largest property management companies in the Smoky Mountains, the discussion shows how empathy, strategy, and communication can turn data into stronger partnerships. Beyond the Math: Why Humans Still Matter 🧠 Technology has reshaped how pricing and forecasting work, but even the smartest algorithm can’t predict everything. It can’t sense weather changes, shifting traveler moods, or sudden market trends. That’s why human judgment remains essential. Data reveals what’s happening, and people explain why. True success happens when analytical insight meets emotional intelligence. Turning Data into Dialogue 🤝 Building trust is what turns numbers into progress. Owners often believe their property should outperform the rest. Instead of pushing back, strong managers guide them through the bigger picture, showing how location, seasonality, and demand all play a role. By focusing on what can be controlled, managers shift tension into collaboration and transform difficult calls into productive partnerships. The Power of Real Data 📊 Not all data is created equal. Scraped online prices can be inflated or misleading, while verified market data provides transparency and context. When property managers rely on real insights, they explain performance clearly, reduce confusion, and build credibility. Real data tells the real story and that story earns trust. Educate, Empower, and Elevate 🌟 Clear communication turns information into confidence. When teams can explain results simply and proactively, owners begin to see them as trusted advisors. Open dialogue builds alignment, prevents frustration, and fuels stronger results. When everyone understands the “why” behind the numbers, collaboration and revenue both grow. From Numbers to Relationships ❤️ In the end, revenue management is not just about pricing, it's about people. The best managers translate data into action and conversations into connection. When owners feel heard and informed, trust grows and with it, performance. Because every great result begins with a great conversation. 🎥Watch the full episode of Unlock & Learn – “Turning Numbers into Conversations”
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Oct 20, 2025
Great hospitality isn't just about beautiful spaces; it's about connection. Every message, email , and text builds a bridge between you and your guests. With Hosteeva's Personalized Email Campaigns, SMS tools, and Unified Inbox, you can create meaningful guest interactions that inspire loyalty , drive repeat bookings, and make communication effortless. 💬Stay Connected with Personalized Email Campaigns Think of this feature as your digital front desk that's always open and ready to connect. From your Admin Portal, go to Services-Pesonalized Market,and you're ready to start creatong tailored campaigns.You can filter guests by city, review status, or even birthday month, so every message feels personal. For example, send a "Happy Birthday, Enjoy 10% Off!" email to guests celebrating in September. With the help of Hosteeva AI, you can craft and personalize messages, adjusting subject lines, visuals, and tone all in minutes. You can preview, schedule , or send your emails instantly, and they'll arive from your company email.It's a blend of automation and warmth that saves you time while keeping communication personal. Reach Guests Instantly with SMS Marketing. When time matters, text messages make the biggest impact.With Hosteeva's SMS Marketing Tool, you can send updates and offers directly to your guests' phones. Upload your contact list, create a group ( like "October Guests"), and personalize your message. You can even exclude contacts who've aleady received similar updates keeping your communication smart and considerate. Use SMS for last-minute promotions, reminders, or simple "thank you" notes. It's fast, friendly , and effective helping you reach your guests exactly when they're paying attention. Stay Engaged with Simple Messaging Tools From the Timeline: Need to follow up on a question or share check-in info?You can send messages directly from the portal. Text: Click Phone-SMS Message-type-Send Email: Click Email-add Subject &Body-Send From the Timeline: Tap the blue compose icon-choose Send SMS or Email These tools let you stay in touch anytime, ensuring your guests always feel stupid. 📥Manage Every Conversation in One Place: Unified Inbox After sending your messages, the real conversations begin. Picture this: a guest messages asking if they can split the bill, another wonders if their deposit applies to the total, and someone else wants to confirm check-out details. Normally, you'd switch between Airbnb, Booking.com, and VRBO, but with Hosteeva's Unified Unbox, everything happens in one place. Every message, no matter where it starts , lands in a single, easy-to-use dashboard. Both you and Hosteeva's AI assistant can respond instantly.The AI handles common questions with warm, natural replies, while you focus on messages taht need a personal touch. You can see every thread, filter by platform, and track responses in real time. It's like having a helpful co-host who never sleeps, ensuring every guest feels heard and valued. 💡Why These Tools Matter Behind every booking is a story, and Hosteeva helps you tell it beautifully. By combining Persoanlized Email Campaigns, SMS Marketing, and the Unified Inbox, you stay connected at every stage of the guest journey. From welcoming messages and check-in reminders to thank you notes and special offers, these tools make every guest feel special. They also keep your workflow efficient, allowing you to focus on what truly matters: creating memorable stays. The result? Happier guests, stronger loyalty, and higher revenue. Because great stays always satrt with great conversations. 🚀Start Building Better Connections Today You can explore all these tools right inside your Hosteeva Admin Portal or see them in action with a quick, personalized demo. Turn every message into a moment that matters and every guest into a loyal fan. 👉 Book your online demo for more information
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Oct 13, 2025
Why Choose Hosteeva’s Hosted Software? Managing properties can feel overwhelming. However, with the right tools, it becomes much easier. Hosteeva’s hosted platform brings everything together. It helps you manage reservations, finances, housekeeping, and maintenance. Above all, it saves time and reduces stress. Dashboard 📊 – Your Quick Overview First, let’s start with the Dashboard. This is your main control panel. It shows you income, occupancy, and other key performance details. With this snapshot, you can spot trends and act fast. Reservations 🛎️ – Stay Organized Next, move to the Reservations tab. Here, you can review every booking in detail. You can also generate reservation reports for accurate tracking. As a result, you stay ahead of guest activity. Timeline ⏳ – Clear and Simple After reservations, check the Timeline. It offers a clear snapshot of all bookings. Even better, you can adjust pricing and availability instantly. This means fewer errors and more flexibility. Statements 💵 – Manage Finances with Ease Then, visit the Statements section. It lets you download reports, generate custom owner statements, and keep financial records transparent. Therefore, you can stay confident in your accounting. Properties 🏠 – Expand Your Portfolio The Properties tab helps you add or update listings. You can edit details, adjust cancellation rules, and verify IDs. This makes growing and managing your portfolio smooth and simple. Housekeeping 🧹 – Ensure Guest Satisfaction Clean properties matter. That’s why the Housekeeping manual is so useful. It allows you to assign cleaners, manage arrivals, and download cleaning reports. Consequently, your spaces stay guest-ready at all times. To learn more about how to manage housekeeping tasks on the app, click here: https://youtu.be/V5uaq5J6Y-s Maintenance 🔧 – Track and Resolve Quickly Finally, head to the Maintenance section. Here, you can create work orders, assign tasks, and track results. This ensures that issues are resolved without delay. Go Further with the Knowledge Base 📖 Still want more? The Hosteeva Knowledge Base is packed with guides and tutorials. It gives you step-by-step instructions and practical tips. So, you’ll always know how to get the most from the platform. Final Thoughts 🌟 In short, Hosteeva’s hosted software is an all-in-one solution. It makes property management faster, simpler, and more effective. By using each tool, you can boost performance and improve guest satisfaction. 👉 Learn more here: https://www.hosteeva.com/services/hosted
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Oct 07, 2025
If you’re looking to boost your occupancy and revenue while saving time, Phoenix Smart Pricing is your new best friend. This intelligent pricing system automatically adjusts your rates to keep your listings competitive and profitable — day after day. What is Smart Pricing?Smart Pricing uses advanced algorithms to automatically set rates for your short-term rentals, helping you maximize revenue and stay ahead of market trends without manual effort. Key Terminology Base Rate: The foundation for all price adjustments. Raw Rate: The rate before taxes or fees — where all system changes happen. Selling/Channel Rate: The visible rate guests see, including markup. Min Rate: The lowest rate allowed for a property or property group. Property Group: A collection of units that share pricing rules. Template: A customized set of rules and strategies applied to pricing. How Occupancy Changes Affect Rates Up: When occupancy increases, rates rise accordingly to capture demand. Down: When occupancy decreases (like after a cancellation), rates drop to attract new bookings. Additional Features and ControlsPhoenix Smart Pricing offers flexibility for: Min/Max stay restrictions Seasonal and date range adjustments Dynamic rate changes that evolve as check-in dates approach Phoenix Template Settings To fine-tune performance, templates allow you to define specific pricing behavior: Active Periods: Dates when the pricing template operates. Travel Dates: The stay dates that trigger recalculation (e.g., if “Aug 1–30” is set, changes on Aug 4 adjust pricing, but Sept 10 will not). Maximum/Minimum Percentage: Custom deviation limits based on competitive pricing. Gap Day Pricing: Automatically optimizes one-night gaps between bookings to prevent revenue loss. Integration with PriceLabs Connecting Phoenix Smart Pricing with PriceLabs enhances automation and ensures rate consistency. To integrate properly, make sure the email on the PriceLabs account matches the Hosteeva user account. If not, add it as an alternate under user details. Step 1: Create a Property GroupNavigate to Dashboard → Automatic Pricing → Property Groups. If the property isn’t already in a group, create one. Set a name, minimum/maximum price, and minimum difference (e.g., 50, 10,000, 1). Move the properties to the right, assign the owner, and click Create. Step 2: Create a Pricing TemplateGo to the Templates tab, click Create Template, and choose PriceLabs Pricing Template. Name it after the owner, enable minimum stay, switch the mode from read to write, check Active, and click Create. Step 3: Verify the ConnectionFrom Admin Portal → Automatic Pricing → PriceLabs, confirm the Synced column shows “Yes.” Select the owner (e.g., Tim Bodier) and wait 30–60 minutes for synchronization. Step 4: Review Rates on the TimelineOpen the Hosteeva Timeline, select the property, and from the view dropdown choose PriceLabs Template Price. The smaller PriceLabs numbers will appear under regular rates. Ensure they match the Hosteeva row rates — and report any differences to the developers. Besides, if Smart Pricing isn’t your preferred option, you can always set your rates manually. However, we highly recommend enabling Smart Pricing to stay aligned with market trends and maximize your revenue potential. Pro Tip:Skip occupancy increases for Thursdays and Sundays when the weekend is booked for that specific unit but not for the entire group. This helps maintain consistent pricing logic. 🖥️ Book your online demo here to learn more.
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Oct 07, 2025
Managing properties doesn’t have to be stressful. Hosteeva’s Property Management System (PMS) is a simple and powerful tool that helps owners and managers run their rentals with ease. It brings everything together — from bookings to guest communication — in one place.As a result, you spend less time on manual work and more time growing your business. Smart Reservation Management With Hosteeva, all reservations from Airbnb, Booking.com, and other OTA’s are automatically synced into one dashboard. This keeps your team organized and prevents double bookings.Each reservation includes all the details you need — guest info, payment status, and stay dates — so you can take quick action, confirm bookings, or message guests right away. Easy Calendar and Availability Updates Managing your calendar is simple. Go to the Hosteeva timeline, highlight the dates, and click “Update Availability.” Choose whether to open or close those dates.You can also apply changes to weekdays, weekends, or specific channels like Airbnb.Once you save your updates, they appear across all platforms instantly. This keeps your listings accurate and up to date at all times. Custom House Rules and Policies Every property has its own rules. Some owners may choose to make their homes smoke-free or pet-free, while others are more flexible.In addition, some locations require guest ID verification, such as a State ID or Driver’s License copy.These clear policies protect both owners and guests, creating trust and ensuring a smooth stay. Owner Portal with Real-Time Insights The Owner Portal offers clear, easy-to-read dashboards. You can view occupancy, revenue, and booking trends in real time.Moreover, downloadable reports make accounting simple. Whether you manage one home or several, you’ll always have a full overview of your performance. Multi-Property / Multi-Unit Support If you manage multiple properties, Hosteeva makes it easy. You can update rates, availability, and rules across all units at once.In addition, team members can be given specific access levels to keep everything secure and organized.Therefore, managing several listings feels as simple as handling one. Room-Type Grouping: Condo-Hotels, Timeshares, and Mixed-Use Hosteeva supports a wide range of property types: Condo-Hotels: Individually owned units run under one operation with hotel-style services. Timeshares: Shared ownership properties available during specific times of the year. Mixed-Use Properties: Buildings that combine residential, hotel, or commercial spaces with shared amenities. By clearly grouping property types, Hosteeva helps guests know exactly what to expect. This builds confidence and increases satisfaction. Final Thoughts Hosteeva makes property management smoother, faster, and stress-free. Whether you manage one home or a full portfolio, the platform helps you save time, stay organized, and deliver an amazing guest experience. 🚀Book your Hosteeva demo today and discover how easy property management can be.
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Oct 06, 2025
🎯 Subject & Goal The purpose of this article is to explain Hosted Property communication processes at Hosteeva. Our main goal is to reduce unnecessary back-and-forth messages and avoid endless communication loops. Instead, owners should directly handle operational issues with their guests, while customer support agents focus on core responsibilities. 🏡 What is a Hosted Property? A Hosted Property is a service type at Hosteeva where the owner uses Hosteeva’s software to manage their properties and reservations. Hosted properties are marked with an H icon on the timeline for quick identification. In WhatsApp group chats, Hosted properties include the ⚠️ symbol in the group name. For example: ⚠️Brook Road INN⚠️. ✅ What Hosted Owners Can Expect Owners of Hosted properties receive 24/7 professional support from Hosteeva’s Customer Support Team on the following topics: Reservations Cancellations Extensions Payment status Relocation requests Availability changes (must follow procedure; if unsolved issues exist, direct owners to contact their account manager) Reputation management (based on Hosted Inventory doc) Emergencies requiring immediate action 💡 Important: Customer Support Agents must stick to this list. Any other questions outside this frame—or non-reservation related issues—should be escalated by tagging the account manager in the chat. 🔑 Key Note for Guest Check-In Once the guest has checked in, the Hosted Property owner is responsible for all operational matters, including: Maintenance Damages Door lock issues Any problem requiring local team involvement What Support Agents Should Do: Check the Hosted Inventory doc: If needed, create a Work Order (WO). Post in the relevant chat group (except for listed exceptions). Always redirect the guest to the phone number in the check-in instructions for the fastest solution. 🚨 Special Case: ⚠️Ocean Pier 3, OFP 1907, MB⚠️ requires both internal posting and guest redirection. 🏨 Hosted Property Types 1. Hotel-Type Properties Examples: Hotel Groups, Hotels For hotel-type Hosted properties: Support agents handle reservation-related questions (reservations, extensions, payments, etc.). If a checked-in guest reports an operational issue: Ask the guest to go directly to the front desk. Do not post on Hosted Support or Hotel Management chats. Mark the case as Attention Needed/Challenging (per Hosted Inventory doc) or for refund purposes. Create a Work Order if the Hosted Inventory doc indicates it. 2. Individual Listings Examples: Brook Road, Mountain View Condos (Tennessee), and all other non-hotel listings For individual Hosted properties: Support agents handle reservation-related issues (reservations, extensions, payments, etc.). If a checked-in guest reports an operational issue: Instruct the guest to contact the property manager/local team representative using the number in the check-in instructions. Do not post in Hosted Support or Hotel Management chats. Mark the case as Attention Needed/Challenging or for refund purposes (mandatory). Create a Work Order if specified in the Hosted Inventory doc. ⚠️ Important Reminder for All Agents Before posting questions in Hosted Group Chats: Review previous messages in the chat. Double-check all resources (Property Amenities, Notes, Google, Hosted Inventory doc). Avoid asking redundant questions that have already been answered. This ensures smoother communication, faster problem-solving, and a more professional experience for both guests and owners. 🌟 Example in Action: Doormat Vacation Rentals A clear example of these principles in action comes from Doormat Vacation Rentals. Their Head of Sales & Marketing Strategy, Taylor Fehlman, shared how Hosteeva’s support impressed them from the start: “It’s incredible how Hosteeva operates. They’re 10 times our size — and that’s exactly what we aspire to be. We’ve learned so much from how they work and how they take care of their clients.” For Doormat, Hosteeva’s communication and support were not just helpful. They became a lesson in how to scale with excellence — combining speed, professionalism, and genuine care. 🎥 Watch the full Doormat Vacation Rentals video here: https://www.youtube.com/watch?v=XWm7R0v3oxE ✨ Final Thoughts By following these streamlined Hosted Chat Communication processes, Hosteeva reduces delays, avoids repetitive communication, and ensures every guest receives timely support. Owners are empowered to handle operational matters directly, while Hosteeva’s support team focuses on what they do best—delivering fast, reliable assistance for reservations, payments, and emergencies. 🖥️ Book your online demo here to learn more.
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