By the end of this article, you'll know how to set up early check-in and late checkout offers from the admin portal.
Step 1: Start by navigating to the admin portal from the timeline.
Step 2: Type "early check-in late checkout settings" in the search box.
Step 3: You'll see existing groups. To create a new one, click the "create" button in the operation section.
Step 4: Give your group a title. For instance, "NOLA early check-in late checkout". Choose the city. In this example, we're selecting New Orleans. Next, select the service type. While selecting the service type, if you choose "managed", you'll need to create a rule.
Step 5: Click on "create rule", provide a comment, for example, "early check-in late check-out on Christmas or Mardi Gras". When selecting properties, the system will suggest properties based on the service type. Choose multiple properties to include in this rule, provide a comment, and then click on "configure".
Step 6: Here, you'll need to set the early check-in either as a percentage, for example, 10%. You may also set a maximum amount for early check-in, or a fixed amount, such as $50. The early check-in time is the sending time of the offer, which is 12 am.
Step 7: You'll see an option for "early check-in amount percent shared with owner". This is for calculating early check-ins and late checkouts related to the managed service. The primary distinction between Managed, Hosted, and Platform service types is that the associated charges are automatically categorized as "Managed by Owner" or "Managed by Platform," and these charges are then added to the payout amounts in statements and invoices accordingly. So, if we enable the Early check-in or late check-out feature for Hosted or Platform, we don`t need to add amounts to the "Shared with owner" setting․
Step 8: You also have the option to send a free check offer from 1pm to 3:30pm. This is a complimentary offer sent only to guests who haven't booked early check-in through our paid option. As of now, this option works only for NOLA, but if other owners want that option, you can enable it.
Step 9: You can also exclude certain periods. Give this period a title. Choose the date range. You can also choose whether this applies to the first or last Sunday of a month.
Step 10: Once you've finished setting up the early check-in, follow the same steps for late checkout. When you're done, click the highlighted sections at the top of both the check-in and checkout sections, and then click "create". Press "apply". Remember, you can create different rules for the same group.
Step 11: After creating a group and rules, navigate back to the timeline. Select the property that's in your previously created group. Click on the title of the property.
Go to the "update" section and scroll down. You'll see that the property has been added to the early check-in late checkout group. Any changes and configurations will be done from the admin portal, not here.
That's it! You've successfully set up early check-in and late checkout offers from the admin portal.