This guide provides a step-by-step process for communicating with guests via text message and email.
Communicating via Text Message
Step 1: Click on Phone.
Step 2: Select SMS Type as SMS Message.
Step 3: Type your message.
Step 4: Click on Send.
Step 5: If sending outside business hours, click on Proceed anyway.
Communicating via Email
Step 1: Click on Email.
Step 2: Choose your email address.
Step 3: Type the Subject of the email.
Step 4: Type your email.
Step 5: Click on Send.
Step 6: If sending outside business hours, click on Proceed anyway.
Sending Messages from the Timeline
Step 1: Click on the blue icon at the bottom right side.
Step 2: To send a text message, mark the send SMS checkbox, type in the phone number and your message.
Step 3: To send an email, mark the Send Email checkbox, type in the email address, subject, and your email.
Step 4: Click on Send to proceed.