Hosteeva is a short-term property rental company founded in 2014 and based in the United States. With a focus on providing high-quality vacation rental experiences, we manage properties in key destinations, including New Orleans (LA), Myrtle Beach (SC), Gulf Shores (AL), and Sevierville (TN). Our headquarters is located in San Francisco, California.

As a leading short-term property rental company, we offer three distinct service models to meet the diverse needs of property owners and guests: Managed, Hosted, and Platform services. Let’s explore each of these in detail:

  1. Managed Service
    Our Managed Service offers an all-inclusive experience, where we handle every aspect of the rental process from A to Z. This includes listing properties across multiple booking channels, managing pricing and taxes, and overseeing the entire reservation process. We also provide comprehensive customer support, ensuring that guests have a smooth and enjoyable stay. Should any issues arise during a guest’s stay, we take care of everything—from addressing concerns to resolving inconveniences.

  2. Hosted Service
    The Hosted Service includes all the features of the Managed Service, except for direct customer service during the guest’s stay. We handle the onboarding, listing, pricing, and taxes, and provide guests with the necessary contact information for local managers. After check-in, the local manager becomes the primary point of contact for any questions or issues, ensuring that guests have the support they need throughout their stay.

  3. Platform Service
    Our Platform Service offers property owners the ability to list and manage their properties on our platform. We provide the tools and infrastructure, but property owners handle their own bookings and customer service. This service is ideal for those who want the flexibility of managing their property while still utilizing our platform to reach potential guests.

 

Stay duration for tax free

Each location has its own tax-free period for rental companies. In New Orleans and Seattle, it is 29 nights (30 days), in Myrtle Beach it is 89 nights (90 days), and in the Gulf Coast area, it is 179 nights (180 days). If the guest extends the reservation and reaches the tax-free period, the paid taxes can either be refunded or deducted from the next extension, but only if the guest continues to extend the reservation.

 

Hosteeva Departments

  1. IT/Developers
  2. Onboarding
  3. Pricing
  4. Reservations/Tax Department
  5. Call Center 
  6. Guest Relations/Reputation

1. IT/Development Team

The IT/Development Team is the backbone of Hosteeva’s technological infrastructure. This department ensures that the platform runs smoothly, with regular updates, bug fixes, and enhancements to improve the user experience for both property owners and guests. They work on creating and maintaining the website, mobile app, and other technical systems, ensuring security, scalability, and high performance in every aspect of the business.The 

2. Onboarding Department  

The Onboarding Department is responsible for integrating new property owners into Hosteeva's platform. This process involves assisting with property setup, ensuring the listing meets company standards, and guiding owners through the initial stages of the partnership. The team facilitates a smooth onboarding experience, ensuring properties are ready for booking and optimized for visibility on the platform.

3. Pricing Department

The Pricing Department is responsible for managing the dynamic pricing strategy of properties on the platform. This team uses a data-driven approach, analyzing market trends, competitor pricing, seasonal fluctuations, and demand forecasts to ensure optimal pricing. Their goal is to balance profitability for property owners with competitive rates that attract guests, maximizing both occupancy and revenue.

4. Reservations/Tax Department  

The Reservations/Tax Department manages all aspects of bookings and ensures the correct application of taxes. They handle reservations, coordinate guest stays, and make sure all necessary legal and financial procedures, including tax compliance, are followed. This department provides property owners and guests with accurate documentation and handles all related inquiries to ensure smooth operations.

5. Call Center 

The Call Center serves as the first point of contact for inquiries from both guests and property owners. Whether it’s a booking query, assistance with check-ins, or issue resolution, the Call Center team provides immediate and helpful responses. They aim to resolve problems swiftly and ensure that all guests and property owners receive the support they need in a timely manner, maintaining high satisfaction levels.

6. Guest Relations/Reputation Department 

The Guest Relations/Reputation Department plays a critical role in maintaining the company’s relationship with guests and overseeing Hosteeva’s reputation. This team actively monitors guest feedback, handles complaints, and ensures that any issues raised during a guest's stay are addressed promptly. By nurturing positive relationships and managing guest satisfaction, they contribute to building a strong and trustworthy brand reputation. They also work on improving guest experiences and ensuring consistent service quality.