Tutorial 1
Zendesk sign-in introduction
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The tutorial includes information on how to sign in to your Hosteeva Zendesk Account, and how to enter the main workspace ➜ Zendesk Sign-in Tutorial
Tutorial 2
Zendesk Tabs introduction
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The tutorial includes detailed information about the agent tabs. You'll have a better idea of each tab's structure and content. The tutorial consists of 2 parts. ➜Zendesk Tab Introduction
Tutorial 3
Zendesk Ticket Search
- The tutorial gives detailed information on how to use Zendesk search. You will have a better idea of search options, search by phone number, search by ticket ID, search by Reservation ID, and other available options. ➜ Zendesk Ticket Search Tutorial
Tutorial 4
Zendesk Solve Options
- The tutorial includes ticket-solving options. Solve as Pending, Open, New. It also includes information and the difference between reply and no reply tickets. and how you should take care of the ticket that has "No reply" status on it. ➜ Zendesk Solve options
Tutorial 5
Zendesk Solve Options
- The tutorial will give you a better picture of how we receive calls, and what options are available on an active call (mute, transfer, hold). The tutorial will also give you about the call timing when the call can be marked as missed and how you can download the recording after the call. Activity status details are also included in the tutorial. The tutorial consists of 3 parts.➜ Zendesk Call Tutorial