This knowledge base article presents a detailed checklist designed specifically for OTAs joining the Hosteeva platform. The primary objective is to facilitate a smooth and efficient onboarding process, equipping new OTAs with the necessary tools and guidelines to integrate seamlessly with Hosteeva's system while minimizing potential issues.
Pricing & Discount Setup
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Is there a way to set a discount?
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Is there access to account dashboard?
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Does it have channel specific promos?
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Can discounts be set via Hosteeva or OTA directly?
Communication
- Do we have a dedicated account manager?
Tax Setup
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Is tax Hosteeva or OTA collect?
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Are taxes pushed via Hosteeva or set up directly on OTA?
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Are fees pushed via Hosteeva or set up directly on OTA?
Reservations
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How is payment handled? Hosteeva charge, OTA charge or virtual card or bank transfer?
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Is ID verification needed?
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Is new reservation notification ticket set to come to Zendesk?
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Is new channel source set up?