Procedure:
When charging any additional amount from a guest (e.g., damages, shipment, or extra cleaning fees):

  1. Stripe Payments:

    • From “Guest Charges”, select “Accidental Charge.”

    Note: Charges marked as Accidentals will add up to the total reservation amount.


    fb56a3b1-c94b-404f-b29f-33fd923858c0.png

     

  2. Channel Payments (e.g., Airbnb, Booking.com):

    • Add the charge under “Resolution Payment.”

       Note: Resolution Payments will not be reflected in the total reservation amount but will be visible for tracking and documentation purposes.

      b931d5db-f096-4ad6-8874-4fb3c317ee44.png

       

  3. Documentation:

    • Always include the resolution link or any relevant details in the comment section in the reservation dialog.

Note: This process applies to all extra charges except: