How to Issue Refunds for VRBO Reservations

Processing refunds for reservations received from VRBO is simple and fully synced with other Hostiva reservation types. Here’s how to issue a full or partial refund for your guest.

Step 1: Select the reservation from the list. Verify that the Reservation Source shows VRBO and that the Payment Method is Stripe.

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Step 2: Scroll to the top section of the reservation dialog. Click Make a Payment to access the transaction details.

 

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Step 3: In the transaction list, locate the guest’s payment. The amount should match the reservation total. Click the Refund button to issue the refund.

 

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Step 4: To issue a full refund, leave a comment if needed and click Refund.

 

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Step 5: For partial refunds, enter the refund amount, add a comment, then click Refund.

 

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Refunds for VRBO reservations follow the same process as Hostiva direct and back office reservations. Since the system is fully synced, you don’t need to manage each channel separately.