Privacy Policy

Privacy Policy

Introduction

1. Hosteeva (“we” or “us”) take the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via this site (referred to below as the “Site”). Please read this privacy policy carefully. By using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site.
2. If you have any queries about the policy, please get in touch with us using our contact details and we will do our best to answer your questions.

Personal information collected

1. We will collect the following personal information from you:
   1. Certain information required to register with the Site including first and last name, your address, and phone number with some basic security information;
   2. Details of any bookings you make through the Site (either through us or through third parties who use the Site as a booking platform);
   3. Your e-mail address and password;
   4. Billing information such as your credit card number and expiry date;
   5. Other information about you that you voluntarily supply to use by filling out your profile page;
   6. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
2. Although it is not compulsory to give us this information, if you do not then you cannot register as a member of the Site or make a booking for accommodation with our Hosts.

Use of this information

1. We (or the Hosteeva, or your booking services provider) will use this information in order to:
   1. administer your booking;
   2. collect payment of accommodation fees from you on behalf of our Hosts;
   3. collect payment for any services you obtain while staying in our Hosts’ accommodation;
   4. make general improvements to our Site and the services we offer;
   5. analyze how customers are making use of the Site;
   6. notify you of certain offers and new products (subject to your right to unsubscribe or opt-out).

Sharing this information

1. Credit or debit card payments will be collected by our payment processor.
2. In order for payments to be processed you may need to provide some necessary details to our agent. We tell you about this at the point we collect that information on the Site.
3. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.
4. Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so.

Information automatically collected from your computer

1. Log files/IP addresses. When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We may also gather other non-personal information such as the type of your internet browser which we use to provide you with a more effective service.
2. Cookies. When you visit the Site we may store some information (commonly known as a “cookie”) on your computer.
   1. Storing details about your site preferences (for instance which language you wish to view pages in);
   2. Storing details about any properties you have short-listed;
   3. Enabling our web server to track your session between pages of the site and provide a continuity of experience.

SMS Terms & Conditions

During your stay, we may contact you by texting the number provided on your reservation confirmation.

1. SMS Consent Communication:
   The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications:
   • Reservation confirmation
   • Follow-up messages
   • Arrival text
3. Message Frequency:
   Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per week regarding your reservation.
4. Potential Fees for SMS Messaging:
   Please note that standard message and data rates may apply, depending on your carrier’s pricing plan.
5. Opt-In Method:
   • Verbally, during a conversation
   • By submitting an online form
   • By texting us first
   • By providing your phone number on your reservation
6. Opt-Out Method:
   You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive.

7. By choosing to text us, you may receive one of the following messages:
   • Opt-In Confirmation: “Thank you for opting into SMS messages from Hosteeva. For assistance, reply HELP. To opt out at any time, reply STOP. Message and data rates may apply. Messaging frequency may vary.”
   • General Inquiry Response: “Thank you for contacting Hosteeva. We will be in touch with you soon. For immediate assistance, please visit our website at www.Hosteeva.com , call us at 1 650-735-0080, or email us at customersupport@Hosteeva.com.”
   • Opt-Out Confirmation: “You have successfully opted out of SMS messages from Hosteeva. To opt back in, reply START. No further messages will be sent.”

   If you need additional assistance, please reach out via our website, phone, or email.

8. Help:
   If you are experiencing any issues, you can reply with the keyword HELP or visit our contact page.

Other Sites

1. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site.
2. If at any time you would like to contact us with your views about our privacy practices, or with any inquiry relating to your personal information, you can do so by emailing us at privacy@Hosteeva.com.