Hospitality is changing, but the human touch still matters.
In this episode of Behind The Bookings, Talia Lockard sits down with Liana Tadevosyan, Head of Operations at Hosteeva, to talk about what it really takes to manage short-term rental operations at scale.
The conversation covers AI, guest communication, internal processes, team structure, and the importance of listening to operators and guests. Liana shares how Hosteeva uses technology to improve response times, support staff, and make operations more efficient.
But the key point is simple: AI is not replacing hospitality.
It helps teams move faster, answer guests better, and reduce pressure on operations. Still, empathy, flexibility, and good judgment are what create a truly positive guest experience.
From cross-trained teams to AI-powered guest support, the episode shows how modern hospitality works best when technology and people support each other.
Featuring
- Talia Lockard, Director of Sales and Marketing at Hosteeva
- Liana Tadevosyan, Operations Director at Hosteeva
About Behind The Bookings
Behind The Bookings is Hosteeva’s podcast series about short-term rentals, hospitality operations, AI, automation, and the systems behind better guest experiences.
About Hosteeva
Hosteeva helps short-term rental operators, property owners, and developers improve operations through technology, AI, revenue management, and full-service hospitality support.
Learn more at www.hosteeva.com
